Privacy Policy
Last updated: January 2026
1. Data controller
Guerlan Provider LLC acts as data controller for the personal information processed through this platform.
2. Data we collect
Account details (email, username), payment metadata, KYC documents when required, trade history and communications with support.
3. Purpose
We process data to operate the escrow service, prevent fraud, comply with financial regulations and improve the product.
4. Legal basis
Contract performance, legal obligations (AML/KYC), and legitimate interests (fraud prevention). Marketing communications are opt-in only.
5. Sharing
We share data with payment processors, KYC providers and law enforcement when legally required. We never sell personal data.
6. Retention
Trade and KYC records are retained for the period required by financial regulation (typically 5 years). Marketing data is deleted on request.
7. Your rights
You may access, correct, port or delete your personal data. Contact privacy@guerlan.com to exercise these rights.
8. Security
Data is encrypted at rest and in transit. Access is limited by strict role-based controls and audited quarterly.
9. Cookies
We use essential cookies for authentication and optional analytics cookies you may accept or decline via the consent banner.
10. Contact
Data protection requests: privacy@guerlan.com. Postal address available on request.